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Metrolink stops are not staffed. They are provided with a public address system, closed circuit television (CCTV), communication points and at least two Ticket Vending Machines, more TVM information below.
Metrolink Control can make passenger announcements over the public address when services are disrupted. The CCTV enables control staff to see what is happening on the stops. For public and staff safety the images are continuously recorded.
Each platform was provided with an emergency call point, painted Metrolink green, to enable passengers to speak to control. These are they are being repalced by help points painted orange. A staff telephone is also provided at this point. Route maps and general information are provided on each platform.
Altrincham and Bury lines
On former railway stations; the lighting was upgraded, also electrical and telecommunications wiring was completely renewed. Where existing station buildings could not be modified, prefabricated equipment rooms were provided. Station canopies matching those at city centre stops were provided where required.
Platforms now have level boarding with a minimum gap over the length of a double tram. Most of the platform edge rebuilding was done as part of the 2007 upgrade works. Some were done in previous upgrade work; however these each took several weeks as work was only possible during the night when trams were not running.
Platform edges designed for main line train operation can give vertical and horizontal gaps up to 200mm from tram floor level. To reduce phase one conversion costs, each platform had an 8m long level access zone provided. These were in a position corresponding to the level access area of city centre profiled platforms.
Eccles line and Phase 3
All stops have full length and height platforms. These are designed to be as unobtrusive as possible and to provide the smallest possible barrier to pedestrian and vehicle circulation. For street running sections, stops are out of the flow of traffic.
Piccadilly Gardens
When first built this island platform stop had ramps at each end which gave a slight step down from the front door of all trams and the back door of the second tram in a double unit. During the 2009 city centre upgrade blockade, the track and overhead line on the bus station side were realigned and the platform widened from 4.1 to 6 metres. Full, Disability Discrimination Act compliant, level access has been provided throughout. Platform equipment has been rationalised and new canopies have been installed providing better shelter for even more people.
Profiled Platforms
These were designed for city centre stops where space is limited. They were provided at High Street, Market Street, Mosley Street and St. Peter’s Square. High Street and Market Street profiled platforms were replaced in 1998. St. Peter’s Square has been made level access throughout during the 2009 track upgrades blockade.
For a single tram the centre doors, those on each side of the articulation, have level access. There is a slight step down from the other doors. A retractable step on the second of two coupled units (phase 1 or 2) automatically operates with all doors, enabling passengers to step down to the lower part of the profiled platform. Ramps with a nominal 1:20 gradient connect high, low and street levels. The street tracks alongside platforms were constructed 150mm lower than existing street level, thus the low level platforms are about 300mm above existing pavement level.
Ticket Vending Machines
GMPTE has appointed the international company Scheidt & Bachmann to design, build and install more than 200 new state–of–the–art touch–screen ticket vending machines. They will be installed on the Metrolink network over the next three years as part of a GBP 5.4 million project.
This GMPTE photograph from September 20008 shows Councillors Colledge and Whitmore (Greater Manchester Passenger Transport Authority’s Chair and Vice Chair) standing alongside a Northern Rail ticket machine at Piccadilly station. The same model will be used on Metrolink. Note that reflections of the station concourse roof and sky do not occur when standing in front of the machine to use it.
121 new touch–screen machines will replace all the existing Metrolink TVMs, with up to five machines at each stop. Another 108 will be installed on the new lines to Oldham and Rochdale, Droylsden in Tameside, Chorlton in South Manchester and MediaCity:UK in Salford Quays. They offer a choice of English, French, German, Spanish or Polish languages.
One day travel tickets available include single and return tickets for both peak and off-peak travel; also various Saver Tickets covering travel in the Greater Manchester area. Season tickets can be renewed, using a current Travel Club ID card; the card number must be entered correctly for the ticket to be valid. Payment can be made using 5, 10, 20 and 50 pence coins or GBP 5, 10 and 20 notes or debit/credit cards.
A number of ‘queue buster’ ticket machines will be installed. These will issue only single and return tickets and accept only coins and debit/credit cards; they will be marked ‘single and return tickets only’.
Metrolink’s new ticket machines can, in future, be upgraded to work in an ITSO Smart Card environment. They will then be capable of accepting pay–as–you–go travel cards, if introduced in Greater Manchester. This would be similar to the Oyster card in London.
The first new Metrolink ticket machines have been installed at Piccadilly Gardens and St. Peter’s Square stops during the 2009 upgrade blockade. They will also be installed on all other city centre stops during December 2009 and to all other Phase1/2 stops by Spring 2010.
Tickets issued are “railway type” credit card size, instead of the present ones which are printed on paper from a roll and then cut off.
Original Altrincham & Bury lines and City Centre machines
These had a push button panel with four columns of six blue destination buttons with a column containing four yellow and one white ticket types plus a red cancel button. The Metrolink stops were grouped into three zones on each of the Altrincham and Bury lines with another zone in the City Centre. There were also three zones for tickets to main line stations in the Greater Manchester area. Passengers had to consult nearby information to see which zone contained their destination. The machines were cash only, accepting 5, 10, 20, 50 pence and one pound coins. Change was given if available.
Eccles line and modified original machines.
The new Eccles line TVMs have a touch button panel which has seven columns of eleven yellow destination buttons. There are another two columns for white ticket type buttons, including a red cancel button. These machines accept 5, 10, 20, 50 pence also one and two pound coins. In addition some machines can accept notes. Change is given if available. Similar whole new front panels were provided for the original TVMs. A small LCD screen showed transaction stages on the original, modified and Eccles line TVMs.
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This page was written by Tony Williams, Manchester Area Officer, Light Rail Transit Association. Contact manwebm@lrta.org if you have any comments, ideas or suggestions about these pages.